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Sullivan International Service Oriented Solutions™

iStock 000015000522SmallCustomers have become more knowledgeable, more demanding, and are raising the bar on expected service levels. The key to achieving success in a global competitive environment is through establishing a service advantage - delivering exceptional customer service every time.

Service Oriented Solutions™ is a consulting and training firm focused on providing exceptional customer service training, consulting, and strategic planning to assist progressive businesses in establishing a competitive advantage. SOS’s solutions are designed to address the needs of managers, supervisors, team leaders, and front line employees.

Services and Products

  • Creating and Managing a Customer Focused Environment
  • Improving the Competitive Advantage
  • Mystery Shopping
  • Customer Retention Strategies
  • Customer Surveys
  • Improving Call Center Effectiveness
  • Delivering Exceptional Customer Service
  • Managing the Challenging Customer
  • Serving the Needs of a Diverse Customer Base
  • Great Telephone Skills
  • Valuing the Internal Customer
  • Complaints As A Gift
  • Problem Solving for Win-Win Customer Relationships

Contact Us today to bring our resources to bear on your customer service needs.

 

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